{
  "name": "Miami Pest Control AI Call Routing",
  "children": [
    {
      "name": "Urgency Triage",
      "children": [
        {
          "name": "Urgent Infestations",
          "children": [
            {
              "name": "Active Kitchen Activity"
            },
            {
              "name": "Termite Sightings"
            },
            {
              "name": "Rodent Sightings"
            }
          ]
        },
        {
          "name": "Routine Requests",
          "children": [
            {
              "name": "General Estimates"
            },
            {
              "name": "Maintenance Questions"
            },
            {
              "name": "Billing Inquiries"
            }
          ]
        }
      ]
    },
    {
      "name": "First Response Requirements",
      "children": [
        {
          "name": "Answer Immediately"
        },
        {
          "name": "Capture Contact Details"
        },
        {
          "name": "Categorize Request Path"
        },
        {
          "name": "Send Staff Summary"
        }
      ]
    },
    {
      "name": "Human Handoff Points",
      "children": [
        {
          "name": "Safety Concerns"
        },
        {
          "name": "Treatment Scheduling"
        },
        {
          "name": "Pricing Exceptions"
        },
        {
          "name": "Warranty Disputes"
        },
        {
          "name": "Upset Callers"
        }
      ]
    },
    {
      "name": "Pre-Launch Testing",
      "children": [
        {
          "name": "Kitchen Roach Case"
        },
        {
          "name": "Townhouse Termite Case"
        },
        {
          "name": "Commercial Rodent Case"
        },
        {
          "name": "Same-day Inspection Case"
        },
        {
          "name": "Upset Caller Transfer Case"
        }
      ]
    }
  ]
}