Alfonso Dental, Miami

The situation before

Alfonso Dental serves a mix of English and Spanish-speaking patients — standard for a Miami dental practice. Their front desk handled every call during business hours. The problem wasn't the team; it was timing. Calls came during procedures, after 5 PM, and on weekends. Spanish-speaking callers who reached an English voicemail often did not leave a message.

What we built

I talked with Dr. Alfonso before touching the phone system. The goal was not to replace the front desk — it was to cover the gaps: calls during procedures, after-hours calls, and Spanish-language intake.

We deployed an AI receptionist that:

• Answers in English or Spanish, auto-detected from the caller's first words
• Books appointments directly into their scheduling software
• Handles after-hours questions with an escalation path for urgent matters
• Confirms bookings immediately

Setup took 2 days. Dr. Alfonso tested it before it went live.

What changed

In the first month, after-hours bookings increased 40%. The practice estimates roughly $4,200/month in recovered value from calls that previously went to voicemail. Between February 27 and May 29, 2026, Sofia handled 328 patient calls — about 109 per month. About 1 in 5 of those calls came after hours or on weekends, and 84 were warm-transferred to the live team when a human was needed.

In the client's words

“We missed so many calls after hours. Since getting RAM AI, our bookings went up 40% in the first month. Aria handles everything — even the Spanish-speaking customers.”

— Office Manager, Alfonso Dental

What it costs

Alfonso Dental runs on the Starter tier at $297/month. No per-call fees, no hardware, no IT contractor. The $4,200/month recovered value is from calls the practice was already paying to generate — ads, referrals, repeat patients — that used to die in voicemail.

Ramon's perspective

I have done complex enterprise IT deployments — six-figure VoIP rollouts and Fortinet SD-WAN buildouts. Setting up an AI receptionist for a dental practice is not complicated. The hard part is configuration: knowing what the practice actually needs before touching the phone line. Alfonso Dental was clear: after-hours coverage, bilingual intake, no patient friction. We built to that.