Alfonso Dental, Miami

The situation before

Alfonso Dental sees a mix of English and Spanish-speaking patients — that's the reality of any dental practice in Miami. Before we worked together, their front desk was handling all incoming calls during business hours. Not bad, but not complete: calls during procedures went unanswered. After-hours calls hit voicemail. Spanish-speaking callers who got an English voicemail often didn't leave a message.

The front desk wasn't failing. They were one team covering a phone that rang when they couldn't answer it — during procedures, at 6pm, on a Saturday.

What we built

I talked with Dr. Alfonso before we touched anything. The goal wasn't to replace the front desk — it was to cover the gaps. Calls during procedures. Calls after 5pm. Calls in Spanish that the team couldn't always handle confidently.

We set up an AI receptionist that:

• Answers every call in English or Spanish, auto-detected from the caller's first words
• Books appointments directly into their scheduling software in real time
• Handles after-hours patient questions with a configurable escalation path for anything urgent
• Gives patients a confirmation immediately when they book

Setup was one day. We configured the appointment types, the after-hours rules, and the Spanish-language intake before we touched their phone line. Dr. Alfonso tested it himself before it went live.

What changed

Between February 27 and May 29, 2026, Sofia handled 328 patient calls over three months, about 109 per month. About 1 in 5 came after hours or on weekends, which used to mean voicemail. When a patient needed a real person, Sofia transferred the call to the team: 84 warm transfers over that period. Average call ran under a minute. Total front-desk phone time offloaded: roughly 9 hours.

The front desk is no longer the bottleneck for calls that come in when they're occupied. That's what they said changed most noticeably in the first few weeks.

In the client's words

“RAM AI Automations completely transformed my business. Calls are handled efficiently, leads are captured consistently, and customers get quick responses even when we're busy.”

— De Leon, Owner, Alfonso Dental

What it costs

Alfonso Dental is on the Starter tier at $297/month. No per-call fees, no hardware, no IT contractor.

Ramon's perspective

I've done complex IT deployments for enterprises — six-figure VoIP rollouts, Fortinet SD-WAN buildouts across multiple sites. Setting up an AI receptionist for a dental practice in Miami isn't complicated by comparison. The hard part is configuration, not technology. You have to know what the practice actually needs before you start.

Alfonso Dental was a good first build because Dr. Alfonso was clear about what mattered to him. After-hours coverage. Bilingual. No friction for patients. We built to that, not to a generic template.