Comm Station, South Florida

The situation before

Comm Station sells and installs communications equipment and service contracts. Inquiries come in bursts: during business hours when the small team is on-site, and after hours when prospects are comparing vendors. Callbacks often took up to 2 hours, and after-hours voicemails were not consistently returned the next day. Some leads moved on to the next vendor before anyone called back.

What we built

We deployed an AI receptionist to answer calls and texts in real time. The AI:

• Captures caller intent, budget range, and timeline
• Books consultations directly on the team calendar
• Routes urgent calls to the on-call technician via SMS
• Handles routine questions without pulling anyone off a job site

What changed

Response time dropped from 2 hours to instant on every answered call. Lead capture increased 3x because inquiries that used to wait for a callback are now qualified and scheduled in the first interaction.

What it costs

Comm Station runs on the Starter tier at $297/month. The increase in captured leads covers the service fee in the first week of a typical month.

Ramon's perspective

Service businesses lose leads in the gap between "I'm interested" and "someone called me back." For Comm Station, the AI closed that gap. The metric that matters is not calls answered — it is callbacks eliminated.